Andrea is VP Sales for OpenJaw’s t-Social platform, the next generation of AI driven conversational messaging for airlines and travel partners. Andrea has a background in airline distribution, ancillary monetisation and channel strategy for airlines as global head of Cathay’s sales and channel distribution. She has over 20 years experience working in cutting-edge airline and customer technology innovation in Europe, Asia and Australia.
Ben is a Travel Tech Product Manager with passion for AI, chatbots, innovation, retailing and digital marketing with a background in aviation working for bmi Airlines UK. Ben has a strong background in technology innovation – he pioneered ‘red button’ interactive TV for ITV/Sky digital tv & Wimbledon on the BBC. His current focus is on the t-Social travel platform, an AI assisted automated agent available through a website or via Facebook messenger, WhatsApp and other social channels
“AI Powered Conversational Interfaces for Travel”
The rules of engagement have now changed. The ubiquity of smartphones and the growth of messaging applications has created a whole new dynamic in travel: messaging as an ‘entry point’ right across the travel customer journey. Social media and messaging apps are the first port of call for a whole new generation of mobile-enabled Consumers: monthly users of WhatsApp, WeChat and Facebook Messenger are in the billions, However, the exponential growth of social channel conversations puts a huge strain on customer-care operations. Today’s consumer is demanding self-service. They will not wait weeks, days, hours or even minutes for a response. They are used to, and expect an immediate response. Andrea Cartwright and Ben Waymark from OpenJaw Technologies in Dublin will talk about how to leverage conversational interfaces that use artificial intelligence to engage with your customers, reduce calls to your call centre, and provide ROI on the customer experience.
Andrea og Ben vil gi si presentasjon under «Parallellspor B» dag 1, 24 september.